Return Policy

UNBOXING VIDEO GUIDELINES

To ensure a smooth and transparent shopping experience, customers are requested to record a continuous unboxing video while opening their NIHIRA parcel.

  • Please record the parcel with the shipping label visible before opening.

  • The package seal and contents must be clearly visible in the video.

  • Record the complete unboxing without cuts or pauses.

  • In case of a damaged, defective, missing, or incorrect product, please contact our customer support within 48 hours of delivery and share the unboxing video, photographs, and order details.

  • Unboxing videos help us verify claims and resolve issues faster.

Note: Unboxing videos are supporting evidence for claim verification and do not replace applicable customer rights for defective, damaged, or incorrect products.

 

Back to blog